Shipping & Returns
Free shipping on orders of $150.00 or more. (**5-7 business days)
Shipping under $150.00 is charged according to USPS or UPS ground rate. Standard shipping to all US addresses. (**Up to 7 business days)
Physical address only. Not available for PO Box and APO/FPO addresses. Order must be placed by 1:00 p.m. EST to ensure 2-day delivery. (**2 business days)
Cost= Standard Charge + $15.00
Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 1:00 p.m. EST to ensure next-day delivery. (**1 business day)
Cost= Standard Charge + $20.00
Call to request. Not available for PO Boxes and APO/FPP addresses.
Cost= Standard Charge + $35.00
* If your order meets or exceeds the amount advertised on the website, you qualify for Free Shipping. Choose the FREE delivery option at checkout or over the phone at 301-471-3036. This offer is valid for orders shipped to addresses in the United States and all US Territories only, not valid for international orders. The Free Shipping option is not valid for gift cards, or with Pro, Team and Group Sales.
** 2-Day Delivery to Alaska and Hawaii may take three days. Express delivery fees to US Territories are higher than those listed above. Please call our Customer Service center at 301-471-3036 for shipping fees.
*** Next-Day Delivery is available only in the continental US. Next-Day Delivery to Alaska and Hawaii may take an additional 1-2 days.
† You must call our Customer Service center at 301-471-3036 to schedule Saturday Delivery. Orders for Saturday Delivery must be placed before 1:00 p.m EST. If your order absolutely needs to arrive on a certain day, please call Customer Service.
New Year's Eve – Only Air packages will be delivered
New Year's Day
Day after Thanksgiving – Only Air packages will be delivered
*** Please Note: Delivery times are determined based on ordering processing and packing time (typically 24-48 hours), plus the shipment time required. When your order is shipped, a tracking number will be emailed to your confirming your shipping and tracking information.
It is important to us that all of our products and services meet the highest standards. If an item received is in a damaged condition, please contact us immediately (within 3 days of delivery). We will replace any damaged merchandise or refund your money for the damaged item in your order. If you would like to return or exchange a product, we will gladly exchange the item for another size or refund your money. If you would like to discuss the return/exchange, please call 301-471-3036 (Monday-Friday 9:00 a.m. to 5:00 p.m. EST). Our night-time answering service will not be able to help you with an exchange, that must be done during our operating hours.
Print the Return Form, fill out the necessary information, and return as indicated. (Please turn off your pop-up blocker to allow a new window to open.)
ALL RETURNS/EXCHANGES ARE SUBJECT TO THE FOLLOWING FEES
A credit will be issued to the credit card on which the original purchase was made. Please allow up to 14 business days after we receive the items to process your return and/or exchange.
Please Return Packages to:
ATTN: INTERNET RETURNS - Order #_________
6709 114th Street, North
Largo, Florida 33773
Items must be returned within 30 days from the shipping date.
Returned items must be in their original packaging and in good condition in order to be replaced or refunded. Be sure to pack the product to protect the original box and contents during shipment. If the original packaging has been damaged or destroyed, we will not accept the return. The customer will be charged a return shipping fee to send the item back to the customer.
Print the Return Form, fill out the necessary information, and return as indicated.(Please turn off your pop-up blocker to allow a new window to open.)
You may try on an item for fit, but it cannot be worn and the original tags must be attached. We will not accept returns or issue refunds on items that have been worn, washed, have the tags removed, stained, smell of smoke, or damaged in any way. The customer will be charged a return shipping fee to send the item back to the customer. Please make sure all tags and packaging are exactly how they were shipped to you. The items must be carefully packed to protect their packaging.
Packing Your Return
All merchandise must be returned in its original condition, including the original packaging material, manuals, blank warranty cards, and all accessories provided by XOSKIN™. Do not mark on the original manufacturer containers in any manner. We are unable to accept returns if packaging is not in its original condition. Be sure to send it in a box that will protect the original package from being damaged by the shipping carrier. If the original packaging is damaged when returned due to poor shipping packaging, those items are subject to a 20% restocking fee.
Discretionary Policy on Late Returns
We reserve the right to accept or refuse any returns received more than 30 days from the original shipping date. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund. No return or exchange older than 60 days from the date of shipment will be accepted for either a refund or exchange under any circumstances. The customer will be charged a return shipping fee to send the item back to the customer.
Please contact us with any feedback on our products and services. Please feel free to phone our customer service representatives at: 301-471-3036 or email us at firstname.lastname@example.org.