Orders over $150 (U.S.A. only) receive free shipping. (+-3-5 business days).
All orders are shipped using U.S. Postal Service Priority Flat Rate packaging.
Customers ordering from outside the United States can check shipping rates using the following link: https://postcalc.usps.com/
Choose the appropriate country and select "View Flat Rate Envelopes" to see the pricing options.
Shipping cost for orders less than $150.00 is based on USPS ground rates.
USPS Priority Mail
Physical address only. Not available for PO Box and APO/FPO addresses. Order must be placed by 1:00 p.m. EST to ensure 2-day delivery. (**2 business days to most destinations-some addresses require 3 days-USPS)
Priority Mail® service includes tracking and delivery in 1-3 business days. Check delivery time estimates: https://www.usps.com/ship/priority-mail.htm
Priority Mail Express is the fastest mail service offered by the Postal Service. It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m. for any mailable matter and includes $100 of insurance coverage.
Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 1:00 p.m. EST to ensure next-day delivery. (**1 business day to most destinations-some addresses require 2 days-USPS)
Call to request. Not available for PO Boxes and APO/FPP addresses.
Cost= Standard Charge + $10.00
* If your order meets or exceeds the amount advertised on the website, you qualify for Free Shipping. Choose the FREE delivery option at checkout or over the phone at 540-226-9294. Please note if a coupon code is appied it could reduce the amount being advertised whereby FREE shipping would not apply. This offer is valid for orders shipped to addresses in the United States and all US Territories only, not valid for international orders. The Free Shipping option is not valid for gift cards, or with Pro, Team and Group Sales.
** 2-Day Delivery to Alaska and Hawaii may take three days. Express delivery fees to US Territories are higher than those listed above. Please call our Customer Service center at 540-226-9294 for shipping fees.
*** Next-Day Delivery is available only in the continental US. Next-Day Delivery to Alaska and Hawaii may take an additional 1-2 days.
† You must call our Customer Service center at 540-226-9294 to schedule Saturday Delivery. Orders for Saturday Delivery must be placed before 1:00 p.m EST. If your order absolutely needs to arrive on a certain day, please call Customer Service.
New Year's Eve – Only Air packages will be delivered
New Year's Day
Day after Thanksgiving – Only Air packages will be delivered
Christmas Day-No shipping-No Shipping 1 day before Christmas and 1 day after Christmas. Shipping will resume 2nd business day after Christmas
*** Please Note: Delivery times are determined based on ordering processing and packing time (typically 24-48 hours), plus the shipment time required. When your order is shipped, a tracking number will be emailed to your confirming your shipping and tracking information.
It is important to us that all of our products and services meet the highest standards. If an item received is in a damaged condition, please contact us immediately (within 3 days of delivery). We will replace any damaged merchandise or refund your money for the damaged item in your order. If you would like to return or exchange a product, we will gladly exchange the item for another size or issue a refund for the item.
Log-In to your account and create an Return Merchandise Authorization (RMA). The RMA is the official document that puts us on notice that you are sending back something from your recent order that will need our attention when received. When filling out the "return form" (link below) let us know whether you would like to return or exchange the item you're sending back.
To submit an RMA you need to log into your account (or create an account if you checked out as a guest). Once logged in your order history will appear towards the center of your screen. Look for the "RMA" heading in the order summary and click "Request" for the appropriate order.
Please down load, print, and fill out the Return Form (https://www.xoskin.us/XOSKIN_Web%20Site_RETURN%20FORM_2018.pdf). Include the Form in your shipment. The RMA and Return Form provides us with two (2) documents to ensure clarity when processing your request. If you would like to discuss the return/exchange, please call 540-226-9294 (Monday-Friday 9:00 a.m. to 5:00 p.m. EST).
US Return and Exchange Policy
Returns and exchanges are accepted up to 30 days after purchase with original receipt or shipment summary.
REFUND AND EXCHANGE TIME FRAME
If you requested a refund, you will be notified via email within 7 business days of receipt that your refund has been processed.
Exchanges will be shipped out to you within +-5 days of receipt and you will be notified via email once your requested exchange has been processed.
Please allow up to 7 business days after we receive the items to process your return and/or exchange.
If you received XOSKIN as a gift and need to return it, we would be happy to accept the items back and issue an exchange for some new gear or a XOSKIN Gift Card for the value of the items returned. Cash or credit refunds cannot be issued when returning a gift.
1) Print and complete this return form and include it in your return shipment. If your gift came with a receipt or shipment summary, please also include it with your return shipment.
DAMAGED OR INCORRECT ITEMS
We stand behind everything we make. It’s proof of our relentless pursuit to empower athletes everywhere. So, if you experience any issues with quality or performance of our gear, we’ll make it right.
In the rare occasion that your gear is damaged in transit, or that you receive the incorrect item, please contact our Customer Service Team.
Goods purchased from www.xoskin.us come with guarantees that cannot be excluded under Federal and State Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any warranty given by us will apply in addition to other rights and remedies you may have under the law. Where applicable, you may make a claim in relation to goods that are faulty in accordance with our 12 Month Warranty Terms & Conditions, which is available for products purchased directly from www.xoskin.us or from an authorized XOSKIN retail partner.
Your XOSKIN clothing and accessories are supported with a warranty on both manufacturing and materials for exactly one year from the date of purchase
If you have your shipment summary:
1) Complete the return form attached to your shipment summary and include it in your return shipment.
Print the Return Form, fill out the necessary information, and return as indicated. (Please turn off your pop-up blocker to allow a new window to open.)
You can send items from multiple orders in the same return shipment, just make sure you complete a form for each order.
If you lost your shipment summary:
1) Go to your online account history to find the order number assigned to the item you're returning.
2) Print and complete this return form and include it in your return shipment.
Please Return Packages to:
ATTN: INTERNET RETURNS - Order #_________
7312 Parkview Drive
Frederick, Maryland 21702
Items must be returned within 30 days from the shipping date.
Returned items must be in their original packaging and in good condition in order to be replaced or refunded. Be sure to pack the product to protect the original box and contents during shipment. If the original packaging has been damaged or destroyed, we will not accept the return. The customer will be charged a return shipping fee to send the item back to the customer.
Print the Return Form, fill out the necessary information, and return as indicated.(Please turn off your pop-up blocker to allow a new window to open.)
Packing Your Return
All merchandise must be returned in its original condition, including the original packaging material, manuals, blank warranty cards, and all accessories provided by XOSKIN™. Do not mark on the original manufacturer containers in any manner. We are unable to accept returns if packaging is not in its original condition. Be sure to send it in a box that will protect the original package from being damaged by the shipping carrier. If the original packaging is damaged when returned due to poor shipping packaging, those items are subject to a 20% restocking fee.
Discretionary Policy on Late Returns
We reserve the right to accept or refuse any returns received more than 30 days from the original shipping date. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund. The customer will be charged a return shipping fee to send the item back to the customer.